Remote Administrator Pro — Monthly

Product Excerpt

Priority, same-day admin support for Google Workspace/Microsoft 365—standard requests handled asynchronously, plus priority scheduling when live time is needed.

Full Product Description

Remote Admin Pro gives you same business day response and fast turnaround on everyday workspace admin. Send the request—we’ll handle user changes, permissions, signatures, resets, and other routine tasks without you booking a session. When real-time working time is required, you get priority scheduling. Managed service, handled behind the scenes during business hours.

Additional Info

What this service does

• Same-day response (business hours) and priority queue

• We just do standard admin requests: add/retire users, licenses, groups/shared mailboxes, aliases/routing, Drive/OneDrive/SharePoint permission tweaks, password resets, MFA assistance, signature updates

• Admin playbook & change log so you know what changed and how

• Templates/automation for repeatables (new-hire/offboarding checklists, saved admin views)

How it works

• You email/ticket a request → we acknowledge same business day → we complete it asynchronously, or we offer a priority Quick Fix/Power Hour if live time is needed

• Included: Managed Services Touchpoint (20m) monthly for status/decisions (does not use membership minutes)

• Business hours: Mon–Fri

Recommendations & approval
We’ll request approval before high-impact changes (security, routing, retention), and we’ll summarize outcomes in your change log.

Repairs & scope
If a request exceeds routine admin (e.g., complex recovery, migration, multi-system change), we’ll outline options: use Membership minutes / book a Power Hour, or approve a scoped project. No extra work proceeds without your OK.

What’s not included
24/7/on-call, incident response, major migrations, custom integrations, vendor outages, or legal/compliance advice. Project-sized work is quoted separately.

Security & privacy
Least-privilege access where possible, credential exchange via secure methods, and light documentation of changes. You maintain backups, licenses, and tenant ownership.

Implementation requirements
Admin access, domain/vendor context, list of users/groups, and a primary contact for approvals. We’ll provide a short onboarding checklist.

FAQ

• Is this a time bundle? No—this is managed service. Live work (when needed) is booked as Quick Fix/Power Hour or covered by Membership minutes.

• How fast is “same day”? We acknowledge and begin within business hours the same day; completion depends on complexity/vendor timing.

• Do we get regular meetings? Not by default—use the monthly 20-min Touchpoint when needed.

Policy

Month-to-month; cancel/change before renewal. Business-hours service with same-day priority. After-hours/on-call available via separate premium agreement.