Product Excerpt

Monthly health and backup checks with a simple report and prioritized fixes to approve. Business-hours; no time slot required.

Full Product Description

Keep the basics healthy so small issues don’t become big problems. Each month we review backup status, storage/sync posture, update posture, and obvious risk flags across your core tools. You’ll get a short, plain-English report and a prioritized action list. No time slots to book—this is managed service, handled behind the scenes during business hours.

Good fit: you want confidence that backups are running and nothing obvious is broken, without a 24/7 NOC.
Pairs well with: Remote Admin (Lite/Pro)—we’ll queue fixes and handle them via working sessions or your membership minutes.

Additional Info

What this service does

• Backups: recent backup status on key devices/locations; spot-checks for restore ability.

• Storage & sync: Drive/OneDrive/SharePoint usage, sync errors, “at-risk” items.

• Updates & posture: OS/app update posture, basic device hygiene signals.

• Risk flags: oversharing, disabled 2-step, obvious misconfigurations we can safely detect.

How it works

• Cadence: Monthly checks during business hours (Mon–Fri).

• Access: Read-only/admin access where required (we don’t store passwords; use a password manager or temporary credentials).

• Report: Short monthly summary + action list (what to fix and why).

• Fixes: Remediation isn’t included by default—book a Quick Fix (30m) / Power Hour (60m) or use membership minutes to implement changes.

Recommendations & approval
Every report includes a prioritized “approve/decline” list. No billable work happens without your approval. You decide which recommended fixes we proceed with.

Repairs & scope
Most fixes fit within a Quick Fix/Power Hour (or your membership minutes). If a repair is beyond scope—e.g., complex recovery, major reconfiguration, third-party escalations—we’ll provide a custom quote and timeline and proceed only with your written approval. This is rare.

What’s not included

• 24/7 monitoring or incident response

• Major migrations, complex integrations, or vendor-side outages

• Guaranteed after-hours/on-call (available as a premium add-on)

Security & privacy
We request the minimum access needed, prefer read-only where possible, and exchange credentials securely. You maintain current backups and retain license/tenant ownership.

Implementation requirements
An admin contact, read-only/admin access as needed, and a short list of devices/locations to watch. We’ll provide a simple onboarding checklist.

FAQ

• Will you fix issues automatically? We’ll flag them and request approval; fixes happen in a Quick Fix/Power Hour or via membership minutes.

• Can you verify a restore? We’ll spot-check and recommend a test; full recovery tests are a separate engagement.

• Do you watch every device 24/7? No—this is a monthly health check, not continuous monitoring.

Policy

Repairs beyond monthly monitoring are quoted separately and performed only with written approval; custom-rate cases are rare. Business-hours service; no 24/7 coverage.